Refund Policy - PDF Bilingual Translator

Last Updated: December 26, 2025

At PDF Bilingual Translator, we strive to provide the best possible reading and translation experience. If you are not satisfied with our service, this Refund Policy explains your rights and our obligations.

1. Refund Eligibility

We offer a 14-day money-back guarantee for all new subscriptions. If you are not completely satisfied with the service, you may request a full refund within 14 days of your initial purchase, provided that:

You have not used more than 20% of your monthly credit allowance.
You have contacted our support team within the 14-day period.

2. Non-Refundable Situations

Generally, refunds are not granted in the following situations:

Requests made more than 14 days after the purchase date.
Renewals of monthly or annual subscriptions where the user failed to cancel before the renewal date (unless required by local law).
If the service was used extensively (e.g., translating a large volume of documents) before requesting a refund.

3. How to Request a Refund

To request a refund, please contact our support team at support@pdf2translate.com with the following details:

Your account email address.
Order ID or transaction reference.
The reason for your refund request.

4. Processing Time

Once your refund request is approved, the funds will be returned to your original payment method. Please allow 5-10 business days for the transaction to appear on your bank statement.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

6. Contact Us

If you have any questions about this Refund Policy, please contact us at support@pdf2translate.com.